Terms of service

Working draft for POKAPOKA wallet-access recovery. Not binding until KK-approved counsel review and production publish. Operator: POKAPOKA INTERNATIONAL GROUP SDN. BHD. · SSM 202301022313 (1516236-A) · 116-M, Jalan Mega Mendung, Bt5 Jalan Klang Lama, 58200 Kuala Lumpur, Malaysia · Email: info@pokapokagroup.com · Phone: available on request via info@pokapokagroup.com.

1. Service

Technical assistance to help you regain access to a wallet you own or lawfully control. Non-custodial by design: we do not hold, store, or control your digital assets, and we cannot move funds without you. Partner technical team in Singapore performs technical work; POKAPOKA coordinates intake and invoicing. You remain the asset owner.

2. Out of scope

• Scam / theft / hack fund recovery or third-party negotiation
• Exchange account unlocks
• Investment, trading, or custody products
• Any wallet we cannot verify as yours

Contact the police (RMP) and, if needed, a licensed lawyer. We are not lawyers.

3. Ownership & written authorization (CCA 1997)

You must confirm you are the owner or lawful controller. Paid technical work starts only after identity/ownership verification and a written authorization you sign. Unauthorized access to another person’s computer data may be an offence under the Computer Crimes Act 1997.

4. Fees — Recovered Value

Success fee: a percentage of the recovered value, quoted per case and agreed in writing before work. Free diagnosis / No recovery, no fee. No prepayment. Recovered Value is priced at the time you confirm restored access. Price = the Google-displayed market price at that moment; a screenshot is attached to the invoice. Only recovered assets count. Calculated on a USD price basis; invoiced and paid in Malaysian Ringgit (MYR) by bank transfer in fiat currency. Because Google does not guarantee price accuracy, if you dispute the figure, CoinGecko's daily close (UTC) for that day may be used instead.

Personal-data retention (summary): Non-converted inquiries and chat logs: deleted within 90 days of last contact. ID / ownership verification documents: deleted within 30 days after work ends. Wallet technical data: deleted immediately at work end; our partner does the same. Contracts, invoices and accounting records: kept for 7 years under Malaysian law (e.g. Income Tax Act 1967 record-keeping), or longer where required by law. See the Privacy Notice.

Cancellation

There is no upfront payment. You may cancel your request at any time, free of charge, before you confirm that access has been restored.

5. No guarantee; liability

Recovery is not guaranteed. Feasibility depends on evidence and device state you still have. Nothing on this site is investment, legal, or tax advice. We do not exclude liability for fraud, wilful misconduct, or death/personal injury where such exclusion is prohibited by law (including CPA 1999 Part IIIA).

6. Secrets

Never send seed phrases, private keys, or passwords through the website form or chat. Violations are blocked.

7. Privacy

Personal data is processed under the Privacy Notice, including cross-border transfers to Singapore (partner) and Telegram servers outside Malaysia.

8. Governing law

Laws of Malaysia. Consumer complaints may be directed to applicable Malaysian consumer forums. Language: If there is any inconsistency between the English and Chinese versions, the English version prevails.